Privacy Policy

At SuperGel S.A., we respect your privacy and are committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data in connection with our website (supergel.doublycodes.xyz or supergel-gabon.com), our business operations, and our interactions with customers, suppliers, partners, and visitors.

SuperGel S.A. is a B2B food distribution company based in Libreville, Gabon. We do not operate a public online store, require user accounts, process online payments, or sell directly to consumers. Our website serves primarily to provide information about our products, company, and contact details for business inquiries.

This policy complies with Gabonese Law No. 001/2011 on the Protection of Personal Data (as amended) and other applicable laws.

Information We Collect

We collect only the personal data necessary for our business activities. This may include:

• Contact and Business Information When you contact us via phone (+241 017 400 38), WhatsApp, email (info@sgl-ga.com), or any contact form on the website: name, business name, phone number, email address, physical address, and details of your inquiry or order (e.g., products requested, quantities).
• Automatically Collected Data When you visit our website, we may collect: IP address, browser type, device information, pages visited, time and date of access, and referral sources (via standard web server logs and basic analytics tools). This helps us improve site functionality and security.
• Other Sources We may receive personal data indirectly from business partners, public directories, or during order fulfillment/delivery coordination.

We do not collect sensitive personal data (e.g., health, religion, ethnicity) unless strictly required and lawfully justified.

How We Use Your Information

We use personal data only for legitimate business purposes, including:

• Responding to inquiries, quotes, and order requests
• Processing and fulfilling B2B orders (coordinating delivery, invoicing)
• Communicating with you about products, services, promotions, or updates (with your consent where required)
• Maintaining business records and relationships
• Improving our website and services
• Complying with legal obligations, including AGASA food safety requirements and data protection laws
• Preventing fraud, ensuring site security, and resolving disputes

Legal Basis for Processing

We process personal data based on:

• Necessity for the performance of a contract (e.g., fulfilling orders)
• Legitimate business interests (e.g., responding to inquiries, managing client relationships)
• Compliance with legal obligations
• Your consent (where we obtain it explicitly, e.g., for marketing communications)

Sharing Your Information

We do not sell personal data to third parties. We do not share data for marketing purposes without consent. International transfers (if any) are limited and protected by appropriate safeguards.

Data Security

We implement reasonable technical and organizational measures to protect personal data, including:

• Secure cold store and office access controls
• Encrypted communications where possible
• Regular internal quality and sanitation audits (extended to data handling)
• Limited staff access on a need-to-know basis

Despite these measures, no transmission or storage is 100% secure. We will notify you and the CNPDCP of any personal data breach as required by law.

Data Retention

We retain your business contact and order information for as long as necessary to maintain our business relationship and comply with our legal and financial obligations under Gabonese law.

If you wish to request the deletion of your information, you may contact us directly. We will honour your request where it is legally permissible to do so.

Your Rights

Under Gabonese data protection law, you have the right to:

• Access your personal data
• Request rectification of inaccurate data
• Request erasure (in certain cases)
• Object to processing
• Restrict processing
• Withdraw consent (where processing is based on consent)

To exercise these rights, contact us at info@sgl-ga.com or +241 017 400 38. We will respond within the legal timeframe.

You may also lodge a complaint with the Commission Nationale pour la Protection des Données à Caractère Personnel (CNPDCP).

Cookies and Tracking

Our website may use essential cookies for basic functionality (e.g., session management). We do not use advanced tracking cookies or advertising technologies. By using the site, you consent to essential cookies. You can manage browser settings to control cookies.

Children’s Privacy

Our website and services are not directed to children under 18. We do not knowingly collect data from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated effective date. We encourage you to review it periodically.

Contact Us

For questions about this Privacy Policy or your personal data: